In order to speed up investigation, would you please capture a screenshot of the mobile device while the issue happens (video is more than welcome) and provide us the device info such as brand, model, OS and so on. Thanks a lot and sorry for the inconvenience.
I think I misunderstood the issue and I've reported web issue. I will let you know if I get any update.
First off, thanks for the informative feedback. We are sorry that we didn't plan to continue supporting older OS version such as Android L Android ICS due to certain reason.
According to the "web feature" issue, which site you are referring to? I will report it in so that our team can follow up.
Hi Maria Duncan,
Here is the video for your reference.
Hope it helps
Please kindly let me know if you need further assistance.
Thank for the info, yerzhl. I will report this issue to our development team to try to reproduce the issue you have been encountered.
Yes, would you please describe more about this issue? probably, it's not the app issue but firmware or something else.
Hi yerzhl,We are sorry that EZCast is no longer to support ICS since a while ago. Please understand.
Got it. Let me confirm it with our team.
Hi, which version of EZCast app you use? how about EZChannel app, have you tried it?
Customer support service by UserEcho