No puedo enlasar mi cable HDMI a a mi teléfono mot

Sorry for the inconvenience.
For providing you better customer services,please specify the information to support@ezcast.com for us:
Dongle’s SSID: EZCast-12345678, for example (or photo the bootup image for us)
Functions: EZCast(Photo, Camera, Video, Web, ……), Airplay, Miracast or DLNA
EZCast OS: Android, iOS, Windows, Windows Phone, Mac, or ChromeOS App
Symptom: Fail to install, App crash, Fail to stream, Fail to mirror……

Thanks for your understanding and help.
Regards,
EZCast service center